I’m one of those difficult and awkward types of people. Sales just doesnt (don’t? – grammar police do correct me) work on me (outside of the Tesco cheese aisle and the fruit market (I bought some odd carrots the other day – they are purple (gosh brackets, in brackets, in brackets?)) ). I have a passionate hatred of people trying to sell me something. I have been known to walk out of an establishment because a salesman suddenly approached and started doing his stuff.
The worst case I can remember was recently in a car dealership, this man was awful. He applied pressure, he was sleezy, slimey and smelled of the awful cars he pushed on to people who didn’t want them (a mixture of pine and coconut) It was raining, he told me to go drive my current car nearer the door so he could give me a rubbish valuation for it. I almost drove off, I would of, but he was busy charming my partner inside, and I would have been in serious trouble from her if I had just driven away.
To speed things along, I finally managed to escape, of course I received 76,000 phone calls a day for the next 13 days from him (I answered none)
Anyhow, I drove a little bit down the road to a lovely car company. They were glorious. They offered coffee, biscuits and cake. I even had to approach THEM to ask about the cars, never once was I pressured or pushed. They collected no details from me at all. They went out in the rain to value my current car.
Long story short, I bought their car and spent way more than I was going to.
(is this getting long?)
Since then I have been constantly amazed at how they look after me. I feel part of a little club, I feel wanted, I feel like my business is desired. I’m sure Mr Poppins from the first car shop would instantly discard me the moment I sign the contract and he receives his £100 bonus.
A week ago I found myself on the M60. I ran over a bit of metal at 5am in the morning. I pulled over to the hard shoulder and had a panic, no idea what to do. I found a helpline number on the windscreen, I gave them a ring, they answered within 0.5 seconds (this was 5am in the morning) The lovely man talked me through everything I needed to do, and arranged for recovery.
10 Minutes later, the chap rings back to see if I’m okay and to let me know that help is on its way.
A few minutes later he rang back to see how I was, and then had a chat with me whilst I stood in the rain.
Moments later a lovely chap arrived and transported me home.
I just cant get over the wonderful service this company has given me, this is the way things should be done, people talking to each other, being honest, being helpful and NICE. I wouldn’t hesitate to buy another car from them, the whole experience has been perfect.
I want curlykale to be known for this level of care. I do believe we go that extra mile as shown by the wonderful car chaps. (If you do ring at 5am stranded on the motorway, I’ll do my best, but I dont think my A Level woodwork will be much help)
Well done for reading this far. To summarise…I hate sales, I hate salesman. We will never ever try and sell you anything, and I promise we will always do whatever we can to lookafter you.